The Problem with Separating Supply and Installation
Many homeowners approach flooring by sourcing their product from one supplier and then engaging a separate installer, often to save money. While this approach can work, it creates risks that many clients don’t anticipate until something goes wrong. Product warranty disputes, subfloor compatibility issues and scheduling delays can all arise when supply and installation are handled by different parties who each have different interests.
What Supply and Install Means
At Timtek, supply and install means we take responsibility for the entire process — from product selection and specification through to delivery and professional installation. Our installation teams work exclusively with the products we supply, which means they know exactly how to handle and install each product correctly. This eliminates the knowledge gaps and communication failures that can occur when an independent installer encounters a product they haven’t worked with before.
Warranty Protection
One of the most important reasons to use a supply and install service is warranty protection. When product and installation are sourced separately, warranty claims become complicated — the product supplier may attribute problems to installation, while the installer may attribute them to the product. When Timtek supplies and installs, there is a single point of accountability. If something goes wrong, we own the solution.
Subfloor Assessment and Preparation
The most common cause of timber flooring failure is an inadequate subfloor. Levelness, moisture content, adhesion and cleanliness all need to meet specific requirements before flooring is installed. Our installation teams assess the subfloor before installation begins and address any issues that could compromise the finished result. If remediation is needed — grinding high spots, levelling compounds, moisture barriers — we manage this as part of the project.
Project Management and Scheduling
Our supply and install service also means we take responsibility for project management and scheduling. We coordinate material delivery to align with installation, avoid leaving product on site longer than necessary and ensure installation happens at the right stage of the wider renovation or build program. This reduces the administrative burden on our clients and reduces the risk of delays and damage.
Areas We Serve
Timtek provides supply and install services across metropolitan Melbourne and selected surrounding areas. Whether you’re renovating a single room or flooring a whole new home, our team is equipped to deliver a complete, professional flooring outcome. Call us on 1300 588 903 or visit our South Melbourne showroom to discuss your project.
